Terms and policies

All sales are final

Commissions are painted just for you, originals are one of a kind, and prints are made to order. Because of that, I don't accept returns, exchanges, or cancellations once an order is placed.

Please check the size, details, and shipping address carefully before you pay.

Commissions

• Deposit. A 50% deposit is due to book your commission and hold your spot. The deposit is non-refundable once your commission is booked, because it covers the time I spend planning and sketching your piece.
• Balance. The remaining 50% is due when your painting is finished, before it ships. I'll send you a photo of the finished piece with your payment link.
• Unpaid balances. If the balance isn't paid within 30 days of completion, I may offer the painting for sale elsewhere, and the deposit won't be refunded.
• Changes. You're welcome to ask for small changes at the sketch stage. Once I start painting, bigger changes may not be possible, because watercolor can't be painted over the way other paints can.
• Timelines. The timeline in your quote is an estimate. If anything comes up on my end, I'll let you know right away.
• If I can't finish. If I'm ever unable to complete your commission, I'll refund everything you've paid.

Shipping

• I currently ship within the United States. If you're outside the US, reach out before ordering and I'll see what I can do.
• Originals and finished commissions ship within 5 business days of full payment. Prints ship within 3 to 5 business days.
• Shipping costs are added at checkout, and you'll get a tracking number when your order ships.
• Please double-check your address at checkout. I can't be responsible for orders sent to an incorrect address, and reshipping will be at your cost.
• Orders placed on Etsy follow these same policies, and Etsy's own purchase protections also apply.

Damaged or lost orders

I pack every order carefully, but sometimes things happen in the mail. If your order arrives damaged, email me within 7 days of delivery with photos of the item and the packaging. For prints, I'll send a replacement. For originals and commissions, we'll work out a repair, replacement, or refund together.

If tracking shows your package is lost, let me know and I'll help file a claim with the carrier.

Payments

Payments on this site are processed securely by Stripe, and I never see or store your card details. Prices are in US dollars, and sales tax may be added where required.

Colors and handmade details

I photograph every piece as true to life as I can, but colors can look a little different from screen to screen. Small variations in paper texture and paint are part of what makes handmade art special, and they aren't considered defects.

Artwork and copyright

I keep the copyright to all of my artwork, including commissions. Buying a painting or print gives you the artwork itself, but not the right to reproduce it, print it, or use it commercially.

I may share photos of commissions on social media and in my portfolio. If your commission is a surprise, or you'd rather keep it private, just let me know.

Your privacy

When you send a request or place an order, I use your name, email, and shipping details only to complete your order and talk with you about it. I never sell or share your information. Form submissions are handled by my website host, Netlify, and payments by Stripe.

Questions

Questions about an order? I'm always happy to help. Email me at my email. You can also reach me through the request form.